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Privacy Policy

Effective Date: November 15, 2025
Last Updated: November 15, 2025

Introduction

Tescera ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.tescera.ca and use our services.

Please read this Privacy Policy carefully. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Create an account

  • Make a purchase

  • Subscribe to our newsletter

  • Contact us with inquiries

  • Participate in surveys or promotions

This information may include:

  • Full name

  • Email address

  • Telephone number

  • Shipping and billing addresses

  • Payment information (processed securely through our payment processors)

  • Account credentials

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity:

  • IP address

  • Browser type and version

  • Operating system

  • Referring website addresses

  • Pages viewed and time spent on pages

  • Click-stream data

  • Cookies and similar tracking technologies

Transaction Information

When you make a purchase, we collect:

  • Order details and purchase history

  • Product preferences

  • Payment transaction details (we do not store complete credit card numbers)

 

How We Use Your Information

We use the information we collect for the following purposes:

 

Order Processing and Fulfillment

  • Processing and completing your transactions

  • Managing orders, payments, and returns

  • Sending order confirmations and shipping notifications

  • Providing customer service and support

Communication

  • Responding to your inquiries and requests

  • Sending administrative information and updates

  • Providing marketing communications (with your consent)

  • Notifying you about promotions, new products, and special offers

Website Improvement

  • Analyzing usage patterns and trends

  • Improving our website functionality and user experience

  • Conducting research and analytics

  • Testing new features and services

Legal and Security

  • Preventing fraud and unauthorized transactions21

  • Complying with legal obligations and regulations

  • Enforcing our terms and conditions

  • Protecting our rights and property

 

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

 
Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Payment processing

  • Shipping and delivery

  • Email marketing services

  • Website hosting and maintenance

  • Analytics and data analysis

  • Customer service support

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information when required by law or in response to:

  • Court orders or legal processes

  • Government or regulatory requests

  • Protection of our rights, property, or safety

  • Prevention of fraud or illegal activities

With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

 
Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

  • Remember your preferences and settings

  • Understand how you use our website

  • Provide personalized content and recommendations

  • Analyze website traffic and performance

 
Types of Cookies We Use

  • Essential Cookies: Necessary for website functionality

  • Performance Cookies: Help us understand website usage

  • Functional Cookies: Remember your preferences

  • Marketing Cookies: Deliver relevant advertisements

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Encryption of sensitive data (SSL/TLS)

  • Secure payment processing systems

  • Regular security assessments and updates

  • Access controls and authentication procedures

  • Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy

  • Comply with legal and regulatory requirements

  • Resolve disputes and enforce our agreements

  • Maintain business records

When your information is no longer needed, we will securely delete or anonymize it.

Your Privacy Rights

Depending on your location, you may have the following rights:

Access and Portability

  • Request access to your personal information

  • Receive a copy of your data in a portable format

Correction and Update

  • Correct inaccurate or incomplete information

  • Update your account details

Deletion

  • Request deletion of your personal information (subject to legal obligations)

Opt-Out

  • Unsubscribe from marketing communications

  • Opt out of certain data collection practices

Restriction and Objection

  • Restrict processing of your information

  • Object to certain uses of your data

To exercise these rights, please contact us using the information provided below.

Marketing Communications

With your consent, we may send you marketing communications about our products, services, and promotions. You can opt out at any time by:

  • Clicking the "unsubscribe" link in our emails

  • Adjusting your account preferences

  • Contacting us directly

Please note that even if you opt out of marketing communications, we may still send you transactional messages related to your orders and account.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

 

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a new "Last Updated" date.

For material changes, we may provide additional notice, such as:

  • Email notification to registered users

  • Prominent notice on our website

  • Pop-up notifications

Your continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Tescera
Email: [contact@tescera.ca]
Website: www.tescera.ca

We will respond to your inquiry within a reasonable timeframe.

Provincial and Territorial Privacy Laws

For residents of Canada, we comply with applicable provincial and territorial privacy legislation, including:

  • Personal Information Protection and Electronic Documents Act (PIPEDA)

  • Provincial privacy laws where applicable

For residents of other jurisdictions, we comply with applicable data protection laws, including GDPR for European residents.

Thank you for trusting Tescera with your personal information. We are committed to protecting your privacy and providing you with an exceptional experience.

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